Privacy Policy
Last Updated: 10 July 2026
This Privacy Policy explains how 10XT Limited (“we,” “our,” or “us”) collects, uses, retains, and safeguards your information when you visit our website https://10xt.tech, use any mobile or desktop application published by 10XT Limited, or otherwise engage with our services (together, the “Services”).
1. Who We Are
10XT Limited is a company registered in England & Wales (company number 16091827) with its registered office at 40 Gracechurch Street, London, EC3V 0BT, United Kingdom. For the purposes of applicable data protection law (including the UK GDPR), 10XT Limited is the data controller of your personal information. You can reach us at info@10xt.tech.
2. Information We Collect
Information you provide to us
We collect personal information that you voluntarily provide, such as your name, email address, phone number, and the content of your messages — for example when you contact us, sign up for our services, subscribe to a newsletter, or create an account in one of our applications.
Information collected automatically
When you use our Services, we may automatically collect technical information such as IP address, browser type, operating system, device type and identifiers, language settings, usage data (pages viewed, features used, session duration), and crash and performance diagnostics of our applications.
How we collect it
We collect information directly from you (forms, email, in-app input), automatically through our Services (server logs, cookies and similar technologies, in-app diagnostics), and, where applicable, from service providers acting on our behalf (such as analytics or crash-reporting tools).
We follow the principle of data minimisation: our Services only request access to data that is relevant to their core functionality, and we only collect the data required to accomplish the relevant task.
3. How We Use Your Information
We use the information we collect solely for the following purposes:
- To provide, operate, maintain, and improve our Services
- To respond to inquiries and provide customer support
- To communicate with you about updates, security notices, or — with your consent — promotional information
- To analyze and monitor usage patterns and diagnose technical issues in order to enhance user experience
- To comply with legal obligations and enforce our terms
Where required by law, we rely on the following legal bases: your consent, the performance of a contract with you, our legitimate interests in operating and improving the Services, and compliance with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties, and we do not share it with third parties for their own advertising purposes. We may share your information only with:
- Service providers who assist us in operating our Services — such as cloud hosting and infrastructure providers (e.g., Amazon Web Services), analytics and crash-reporting services, and email delivery providers
- Legal or regulatory authorities if required to comply with applicable laws, regulations, or legal processes
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy
Any third party with whom we share user data is contractually required to provide the same or equal protection of your data as set out in this Privacy Policy and required by applicable law and applicable platform rules (including the Apple App Store Review Guidelines). We do not permit our service providers to use your personal information for their own purposes.
5. Data Retention and Deletion
We retain personal information only for as long as it is needed for the purposes described in this Privacy Policy, and then delete or anonymise it. In particular:
- Inquiry and support correspondence is retained for up to 24 months after the matter is closed
- Account data is retained for as long as your account is active and deleted within 30 days of account deletion
- Technical logs and diagnostics are retained for up to 12 months
- Records we are legally required to keep (for example, for tax or accounting purposes) are retained for the statutory period
6. Your Rights, Consent Withdrawal, and Deletion Requests
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict its use, the right to data portability, and the right to object to processing.
You may withdraw any consent you have given, and request deletion of your data, at any time by emailing info@10xt.tech from the address associated with your data. We will act on verified requests without undue delay and in any event within 30 days.
If one of our applications supports account creation, you can also delete your account — together with the associated data — directly within the application.
If you are in the UK or EU, you also have the right to lodge a complaint with your supervisory authority; in the UK this is the Information Commissioner’s Office (ico.org.uk).
7. Data Security
We implement reasonable technical and organisational security measures to protect your information from unauthorized access, alteration, or destruction. However, no online data transmission is completely secure, and we cannot guarantee the absolute security of your information.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Where required by law, non-essential cookies are used only with your consent. You may disable cookies in your browser settings, but this could affect the functionality of certain parts of our Services. Our applications do not use third-party advertising or cross-app tracking; where platform rules require it (such as Apple’s App Tracking Transparency), any tracking would only occur with your explicit permission.
9. Children’s Privacy
Our Services are not directed at children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@10xt.tech and we will delete it promptly.
10. International Data Transfers
Your information may be processed in countries other than the one in which you reside, including the United Kingdom and countries where our service providers operate. Where personal data is transferred out of the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date, and material changes will be communicated through the Services where appropriate.
12. Contact Us
If you have questions or concerns about our Privacy Policy or how we handle your data, please contact us at info@10xt.tech, or by post: 10XT Limited, 40 Gracechurch Street, London, EC3V 0BT, United Kingdom.